You are here: Home

No iPhone 4 for You!

July 7, 2010 By Steve Borsch Leave a Comment

I’ve got a pretty sad 15 year old son who is using his own money to buy an iPhone 4. Unfortunately, there’s no iPhone 4 for him and here’s why…

When pre-ordering/reservation time came for the iPhone 4, I happened to be at the Mall of America (MOA) Apple store. After an hour of attempting to consummate my order, I gave up thinking I’d try again later that afternoon when I had to return to MOA.

My daughter snagged one as did I that day. My wife was traveling and I ended up ordering one online for her a few days later. When iPhone launch day came I was able to get my pre-order and buy a second phone activated for my wife. Thinking I still had one on order for her—and we’d get that one and activate it for my son—I was dumbfounded to get an email forward from my wife today within which Apple stated there was a problem and they couldn’t ship and to call AT&T.

AT&T was clueless on how to help since the phone number attached to the incoming iPhone was the same as my wife’s…and you know Apple is trying to restrict the gray market or people buying multiple phones and that’s why it was cancelled.

Being reasonable, an Apple fanboy, someone who owns far too many Apple products and once worked for the company, I figured it would be trivial to change the phone number on the order and have that device be “attached” to my son’s phone number.

Not a snowball’s chance in Hades my friend.

After half an hour on the phone with Apple customer service, the “contract” I “agreed to when pre-ordering” was “non-transferable”, even though *I* am the primary account holder for all four of our family iPhones, my son is a minor (without a credit card so I’d have to order for him anyway) and that I could give them whatever they required to switch just the phone number.

Basically telling me to go pound sand, the order was cancelled. So rather than get his new iPhone 4 on July 14th, he’s back in the queue for an August 3rd delivery. I understand that Apple can’t make exceptions when selling/activating millions of devices, but this seemed so easy to do that the end result is me pissed off and my son one sad little guy.

Thanks Apple.

Filed Under: Technology

Adobe “Hearts” Apple? Like a heart attack maybe…

May 13, 2010 By Steve Borsch 1 Comment

Like many of his fellow Adobe bloggers suddenly free to support Adobe’s new position on why Flash is so “open” and “good for consumers”, John Nack at Adobe had an interesting post which he started off like this:

“Today Adobe ran a full-page ad in various newspapers articulating key company beliefs, and company founders John Warnock & Chuck Geschke–whose PostScript innovations were instrumental in the adoption of the Macintosh & desktop publishing–posted their thoughts on open markets & open competition:

Adobe’s business philosophy is based on a premise that, in an open market, the best products will win in the end — and the best way to compete is to create the best technology and innovate faster than your competitors.

John continues on in his post talking about why he loves Apple, how he wants to “…build the most amazing iPad imaging apps the world has ever seen” but “who will decide” if he can get them accepted in the Apple App store? He then goes on to pontificate about innovating, the good of competition, and that his reader should care about this debate, “…because these issues affect your choices as a customer & a creative person.“

No they don’t. [Read more...]

Filed Under: Web/Tech Tagged With: Adobe, flash

Why Is Apple’s Success Now So Bad?

May 7, 2010 By Steve Borsch 4 Comments

I find it ironic when pundits, developers, partners and even customers cry out in seeming anguish when a company gains a successful foothold in any given marketplace — especially when those same people are the ones who lament a company who is not doing well — and this behavior is particularly pronounced in technology, especially when it comes to Apple.

I worked for Apple in the late 1990s after Steve Jobs had returned to the company. In presentations, sales calls and even at family events, I was in MAJOR DEFENSIVE MODE at all times since I was frequently bombarded by negativity from customers, prospects, family and friends. “Apple is about out of business,” was a familiar refrain as was “Borsch…you’re just a Mac fanboy” from my I.T., Windows machine toting friends and relatives. I was even given crap about owning so much of the stock (which, believe me, I’m damn glad I kept!!) and have felt vindicated as those same people have now flocked to Apple computers and “iStuff” in droves. Many rely on me for advice and assistance as well, but the irony of their previous attitudes are lost on them.

The success of the iPod, and Apple’s quick cornering of the market for music downloads, began to cause angst amongst record executives who saw not a savior of their failing business model, but a company now positioning them for success in a digital world.

Exactly the same thing is happening now with the iPhone and the iPad and Apple’s insistence on no Flash and controlling how the applications are developed and deployed on these devices. The iPhone (according to Morgan Stanley’s Mary Meeker) had the fastest rampup in sales of any consumer device….ever. It appears that the iPad’s 1 million in sales in 28 days (which Steve Jobs said, “One million iPads in 28 days—that’s less than half of the 74 days it took to achieve this milestone with iPhone.“) may make it the fastest ramping product ever.

I’ve read many of the arguments for-and-against the closed nature of the “iApp” marketplace and am not going to delve into that in this post, but all of the recent brouhaha about Apple’s “no Flash in iStuff” policy and their supposed “stranglehold on tools to develop iApps” is an example of the concern of success and Apple’s incredible strategic thinking about the marketplace, technology landscape, and anticipating the direction we’re all moving towards and innovating with devices we’ll need to make that journey more effective. [Read more...]

Filed Under: Computing, Innovation, Technology

When We Run Out of Oil…

May 3, 2010 By Steve Borsch Leave a Comment

If you pay attention to any of the relevant facts about oil production (i.e., supply), oil consumption, and why it’s likely we’re in the Middle East fighting a “war” (e.g., to deploy a strategic military position to ensure a steady flow of oil), then you probably do like I do: waver between complacency and sheer terror over the prospect of running out of oil.

I’ve been following oil geeks at The Oil Drum for some time, and while they clearly give solid and deep analysis of all the current data and conjecture in the oil industry, it’s this “Crash Course 17A-Peak Oil” video by Chris Martenson (from his Crash Course on economics) that I’ve embedded below and is one that will give you a very concise snapshot of where we are in the world with respect to peak oil.

Having learned more than I ever wanted to know about the looming fate of us all in a world soon hungry for energy, I gave up a 34mpg Mercedes diesel in favor of a Toyota Prius — one I routinely get 48mpg in as an average — since I can see strategically that the world’s dependence on a finite resource is accelerating while that resource is dwindling and getting more expensive to deliver. Not a pretty combination. It’s also why I’ll be buying a plug-in hybrid in the next year or two when I find one that fits my strategic and tactical needs for transportation. Gas prices in the next two years will only go one way….up.

Bottom line? If you’re not thinking about your business and personal life in a world with shrinking energy reserves, then you’re not paying attention and need to be….now.

Filed Under: Current Affairs, Earth, GreenTech, Life, Liberty & the Pursuit of Happiness Tagged With: oil

Locust Swarms Devouring Crops in South Australia

April 27, 2010 By Steve Borsch Leave a Comment
This is scary stuff, especially after seeing videos like this one of a mouse plague.

via sciencenewsblog.com

Filed Under: Web/Tech

Posting from my iPad

April 24, 2010 By Steve Borsch 3 Comments


There is no question that the iPad packs a lot of promise in to its small form factor. Already I’ve done liveblogging with it on another site I run (here at Minnov8: http://minnov8.com/mhta2010/) but doing serious blogging on the iPad is still an exercise in frustration. I’m writing this post in Blogpress Pro on my iPad using an Apple Bluetooth keyboard (since long-form text editing isn’t a joy with the built-in keyboard!).

DEALKILLER #1: NO HYPERLINKING or TEXT EDITING
Notice that I had to type out the hyperlink instead of using the app “Blogpress” for the iPad? It’s because it — and the WordPress app now optimized for iPad — are unable to enable easy entering of hyperlinks. Huh? Aren’t hyperlinks “Web 101″ and something at its most basic core? Yep.

I’ve interacted with a guy named from the WordPress team who developed the iPhone version and modified it for the iPad. Seems like a great guy (Chris Boyd @chrisboyddotnet on Twitter) and says both image editing (in Blogpress but missing in WordPress for anything but posting at the bottom of a post) and hyperlinking is being taken in to consideration.

Add to that no bolding, italics or other uses (though I might experiment to see if adding HTML code might do the trick like bolding these words)

DEALKILLER #2: NO REMOTE SAVING/LIMITED FEATURES
The other frustration is an inability to remotely save posts (so I can do a workaround by firing up Safari and finish editing within the web interface). Remote saving would fix that.

Blogpress Pro was $2.99 and is what I’m using to write this post. Of course, I can’t add a thumbnail (used on my homepage) or any custom fields nor can I hyperlink. I’m taking a risk by seeing if the image I placed within this post looks good or not (used Photogene on the iPad to modify it) and then I’ll turn to my main MacPro to add the thumbnail and so on.

DEALKILLER #3: NO HTTPS
When I’m on-the-go and need to access my WordPress backends I *always* login with https in order to ensure my username/password combo isn’t flying through a coffee shop’s Wifi connection exposed for snagging by some unscrupulous packet sniffer running on a geeks laptop.

It’s this sort of productivity stuff that is somewhat missing from the iPad *or* it takes a bunch of new steps most of us don’t yet know. With text editors for coders/developers out and coming out, easy ways to access remote servers (e.g., Box.net, iDisk for MobileMe, lots of built-in FTP capability in apps) I can see that it will become second nature to use our iPad’s for content creation at some point, but it’s just not yet there.

UPDATE: Blogpress posted via Twitter to THE WRONG ACCOUNT (my Minno8 one) because it can only manage ONE Twitter account. It also scheduled the post when I submitted Publish to my blog with a time FOUR HOURS AND 27 MINUTES after I published it. So not only does Blogpress have serious limitations, it has serious bugs.

Filed Under: Blogosphere, Social Media

Will Success Destroy Toktumi?

April 15, 2010 By Steve Borsch Leave a Comment

In September of last year I tried out the Toktumi (“talk to me”) service with their 30 day free trial and received a phone number. Not ready to pull the trigger and sign up at the end of that trial, I was ready a few weeks ago (and have six clients who could use it too) so decided to signup. Unfortunately, all hell had broken loose because The New York Times published David Pogue‘s review of Toktumi’s Line2 app for the iPhone (an app I’d downloaded back in September and still had on my iPhone) and an untold number of people tried to signup and hackers took the site down with some sort of account signup attack.

Toktumi took signups offline in order to recover and guard against future attacks so I added myself to the list of people being notified. But then the “impossibility gremlins” arrived to make buying their service impossible, mainly because their database still has my mobile number in it from last year’s 30 day trial so I’m unable to get past their “Activate Service” screen and complete the transaction.

Sounds easy to fix, right? A quick assistance from a human should do the trick, don’t ya think?

After several customer service emails, calling their toll-free number (support and sales…both of which aren’t answered and encourage filling out a help ticket) and attempting to receive help by using their live chat (which gives a rough time of engaging in live chat–mine has been 6, 8 or 10 minutes the three times I tried using it–but after 45-60 minutes I’ve given up and closed the chat window), I decided today to leave a voicemail for Peter Sisson, Toktumi’s CEO and describe the infinite loop I find myself in simply trying to buy their service, make him aware of it and see if I can “shake the tree” a bit and get some help.

Since I’m highly motivated I’ll keep trying through tomorrow and then give up permanently. It’s sad since I cover startups (at another site I’m involved in, Minnov8) and I’m well aware of the trials and tribulations entrepreneurs experience, especially when a sudden event blows up their company and they scramble to recover. But the ones that have survived “success” like Toktumi is experiencing have learned one thing and executed on it well: focus on those who want to give you their money and become your customers.

UPDATE: That was quick. 10 minutes after I published this post I emailed Toktumi customer service and they setup an account, told me how to upgrade and so forth so I’m moving forward.

Filed Under: VoIP, Web/Tech

Will NetVibes See The Huge Opportunity on iPad?

April 13, 2010 By Steve Borsch 1 Comment

Techcrunch had this post today about NetVibes launching a new auto-dashboard and tracking service, and it sparked a thought about my new iPad and I had to discover if the NetVibes service I used to know would be an efficient method of having a single spot to aggregate lots of sites and RSS feeds.

Most of the functionality works, but the same latency issues remain and a couple of iPad-centric ones emerge as I’ll explain, but those are trivial to the opportunity the iPad presents for NetVibes.

NetVibes is the best “start page” or “portal creator” engine out there in my opinion.  It’s trivial to create tabs (like those you see in the screenshot above) and populate them with widgets that are either standalone ones for news, weather, sports, email, calendar, Twitter, Facebook or other news feeds and hosted applications and you can create your own widgets too. It’s also incredibly attractive and there are hundreds of “skins” to customize the look, feel and color schemes or you can create your own from scratch.

While this isn’t an exhaustive post about the functionality of NetVibes, I was quite delighted to logon just before lunchtime and see that a “dashboard” which I’d created over a year ago functioned perfectly on my iPad, though was a bit crowded with the 22 tabs I had in it (a number of tabs which looked fine on my huge desktop monitor, but a bit cramped on the iPad). [Read more...]

Filed Under: Computing, Technology, Web/Tech

Quit Whining About The iPad Interface

April 7, 2010 By Steve Borsch 4 Comments

There has been a fair amount of iPad bashing going on with the lack of multitasking, limited ability to create content (or at least as flexibly as when using a mouse-driven computer) and the constraints put on developers by Apple.

Man….does this ever bring up memories and an analogy that you might find interesting!

When Apple introduced the Macintosh in 1984, they simultaneously published Apple Human Interface Guidelines which specifically outlined how to build an application that leveraged the supplied interface “toolkit” in ROM so that there would be a consistent user experience across applications (e.g., people would always know where “Quit” was under the “File” menu). There were howls of protests from developers over “the constraints Apple is imposing on us” and “command-line driven applications are so much more flexible than ones that have to fit in to the “File>Edit” metaphor” as well as “who does Apple think they are telling us how to build and deliver great applications?“

Sound familiar to today’s whining about the iPad? Look at the original Microsoft MS-DOS driven personal computers and the graphical user interface (GUI) on the Macintosh (and its predecessor, the Lisa). Which would you rather use?

Yes, all of us have become pretty adept at the GUI and all the applications we use today are optimized for that human interface paradigm. Will a transition to any other form of human interface be painful? Absolutely, especially since we’ve all been using GUIs since the mid-1980s! You know that it’s easy to look back and see that a GUI-driven computer world was a much better one to live in than a command-line one, but it’s more difficult to look in to the future to see what a touch-driven computing world will look like.

Apple has published iPad Human Interface Guidelines and it’s pretty clear that the time has come for the computer to take the next leap. Many are discussing it and this post by Keith Kleiner at the Singularity Hub is a good overview of some of the thought leading technologies being explored with this next generation touch paradigm.

The iPad is the first mass market product to embrace this paradigm and make it palatable to everyone, with the possible exception of the whining developers, tech geeks and others who see it as too limiting, closed or different. Is the iPad without warts? Nope and it’s certain to improve and competition will abound. But every time I look at the landscape of human-created products, services, religions or any other endeavor, absolute perfection seems to be missing so get over it.

Filed Under: Gadgets & Hacks, Technology Tagged With: iPad

Watching Tweevee: Old & New Media Use At The Same Time

March 29, 2010 By Steve Borsch Leave a Comment

If you’re engaged with multiple forms of media–both ‘old’ or traditional media like TV, newspapers and magazines or ‘new’ media like social networks, blogs and real time communications like Twitter–then you are probably one of a growing number of us who use both old and new simultaneously.

When I wrote the post, “MSNBC’s awesome Super Tuesday primary coverage” and started off the post with “This, my friends, is the future of television” I believed it then and believe it even more now. It’s just that the connections to traditional TV weren’t exactly what I expected when using the multimedia platform delivered by the gang over at MSNBC, and that emerging technologies would make TV watching a shared experience similar to the “old days” when many of us would hang around the water cooler at work the morning after some TV event or show and commiserate about it.

The crew over at the Nielsen Company just released a new report that is revealing more about how people are watching “Tweevee” (my made up name for a combination of Twitter use and TV watching):

Americans increased their overall media usage and media multitasking according to The Nielsen Company’s latest Three Screen Report (PDF), which tracks consumption across TV, Internet and mobile phones.  In the last quarter of 2009, simultaneous use of the Internet while watching TV reached three and a half hours a month, up 35% from the previous quarter. Nearly 60% of TV viewers now use the Internet once a month while also watching TV.

“The rise in simultaneous use of the web and TV gives the viewer a unique on-screen and off-screen relationship with TV programming,” said Nielsen Company media product leader Matt O’Grady. “The initial fear was that Internet and mobile video and entertainment would slowly cannibalize traditional TV viewing, but the steady trend of increased TV viewership alongside expanded simultaneous usage argues something quite different.”

It went on to talk about DVR use (surprise…more of us are timeshifting our video use!) and then in to online video consumption:

Online video consumption is up 16% from last year. Of note, approximately 44% of all online video is being viewed in the workplace.  The research shows that Americans watch network programs online when they miss an episode or when a TV is not available.  Online video is used essentially like DVR and not typically a replacement for watching TV.

Active mobile video users grew by 57% from the fourth quarter of 2008 to the fourth quarter of 2009, from 11.2 million to 17.6 million.  Much of this increase can be linked to the strong growth of smartphones in the marketplace.

Here’s the deal: No question in my mind that connecting socially makes it more fun to watch a live event (e.g., Academy Awards, Grammys, Super Bowl) and see what our friends are saying about it, almost like they’re in the room with us. But what’s more intriguing to me is that more of us are consuming information, connecting socially and engaging online while doing something else. Is TV too boring? Is it the ability to share with our friends and acquaintances? Are we more capable of multitasking then we thought? Maybe all or some of those, but we’re also discovering that for every hour of TV watching we do, the increase odds we’ll die go up 11%.

One this is certain though, the way we connect with others and consume media has already changed forever.

Filed Under: IPTV, Internet, Media Shift, Television
« Older Posts