Voice will be free and will converge with data (which will not be free)

AOL is the king of instant messaging (IM) and a cross-platform solution (but proprietary OSCAR protocol) but is doing little with true Voice over Internet Protocol (VoIP). Apple has iChatAV with voice, video and IM (on Mac’s only but interoperates over OSCAR with others). Yahoo buys Dialpad to add voice to their IM capability (on the PC only). Google Talk debuts with voice (IM cross platform but voice on the PC only) and now our pals in Redmond pull-the-trigger and buy Teleos to add voice to *their* IM client (and I’ll bet it’s PC only).

Then you’ve got new VoIP vendors like Packet8 and Vonage…as well as VoIP offerings from the cable companies and traditional telephony providers…all scrambling to get in the VoIP game with their own products. Oh yeah…then you have the open Session Initiation Protocol (SIP) which purports to be a rapidly accelerating VoIP standard protocol. The intent of SIP is to enable providers to write their software to a common protocol so that all VoIP telephony products can interoperate vs. going off and building proprietary protocols with the primary intent to capture customers (a good example of a computer-based SIP offering is the Gizmo project).

So what’s up with these moves in to voice? Who is going to end up at the top of the pyramid?

[Read more...]

A Nikon example of why I *hate* rebates

Earlier this month I purchased a Nikon 70-300MM zoom lens. It had a $50 rebate. A letter from Nikon just arrived letting me know they declined paying me the rebate.

For those of you who’ve read my blog for awhile, you know I hate rebates. Rebating is a scam since roughly 30% of consumers apply for them and those that do — like I did with Nikon by dotting the “i’s” and crossing the “t’s” — can still end up with nothing and there’s not a damn thing you can do about it. Rebates and “buy the extended warranty” are the dirty little unethical secrets in retail that’ll never stop until consumers wise up.

The letter from Nikon’s rebate folks above states the declination of the rebate was due to, “The Original Yellow Part-2 world-wide warranty form was not included. Copies are not acceptable.

Absolute bullshit. I’m *very* meticulous and careful when providing rebate information (having been screwed in the past) and this was absolutely included. I went over the required items several times to make sure all the relevant items were in the envelope prior to sending. Of course, they also state in the letter, “Please be sure to resubmit all materials within 21 days of the date at the top of this letter to be eligible to receive your rebate.” Hmmm…not possible SINCE THE MISSING MATERIAL WAS IN THE ORIGINAL ENVELOPE!

I wrote a post awhile back about a very poor customer experience with Cisco’s Linksys business unit…and I’ve had approximately 1,200 separate pageviews of it (after people did Google searches for the Linksys WGA11B wireless game adaptor and clicked a link to that post) and I’ve got to believe that it has negatively impacted sales of their adaptor. Does Nikon want bad PR over $50? Well, they got it and it’s worth $50 to me to vent.

Oh yeah…did I mention that I HATE REBATES and that Tokina and Sigma lenses are looking more attractive today?

Comedy writing on Amazon.com

Been thinking about getting a Segway. So last night I was online looking at Amazon.com’s listing of Segway’s and scrolled down to read the user reviews. Unbeknownst to me there’s a comedian among the reviewers!

A guy named, Smith T. Aames “s.t.a.” had written this in his Segway review, “When I hit 300 pounds, I knew something had to be done. When I walked from one end of the street to the other, my thighs rubbed painfully together, chafing my tender skin. Then I heard about the Segway. I knew as soon as I saw this incredible invention that my worries were over. I bought a Segway immediately, and for the most part, I am really pleased.” You’ve got to read it for yourself.

Then I clicked on, “See all my reviews” and saw that this guy had 13 pages filled with dozens of reviews for all kinds of products! (…and many a bit risque). Another hilarious example is his “review” of the Donald Trump doll:


The Donald is not The Doll for me,
January 25, 2005

I bought this doll because I like Donald Trump. He’s a fine specimen of man. I wanted the doll so that I could satisfy some of my more primal urges for The Donald. However:

-The Donald Doll does not smell manly like Donald. It smells chemical like plastic.

-The Donald Doll is not anatomically correct. Its pants don’t even come off.

-The Donald Doll does not have real hair. Its hair doesn’t even move.

I still love Donald, but I will probably let my dog, Mexican Hairless McGee, bury the doll in the yard with the Scary Spice doll I bought last year.

If I had known stuff like this was being done on Amazon…I’d have read a lot more of these reviews. If stuff like this happens often (and I don’t know if it does), the rest of Jeff Bezos’ hair is sure to fall out…if he doesn’t pull it out himself.

Last but not least is one other I thought amusing:


DOG SWEATER WITH TWINKLING, LED FLASHING LIGHT!!

Offered by Parti Poodle Pet Supplies

Animal population control?, April 11, 2005
Tired of having a dog? Buy it this sweater, and it will off itself in just minutes following the howling laughter of all who see it.

CTD for August 28, 2005

This week’s podcast is a brief discussion about Mac OS X vs. Windows vs. Linux from one person’s perspective.

Frustration started with an attempt to install Linspire (a Linux distro) but it hung…creating a cascade of events with effort to rescue data from a hard drive that got corrupted, necessitating a re-install of Windows. Knoppix is discussed briefly which is a bootable CD distribution of Linux and — going forward — the only way Borsch will use Linux!

Also, the segment “The Radar Screen” follows with a brief recap of the items that hit Borsch’s radar screen this past week.

Download MP3 of this week’s show

In cyberspace…no one can hear a blogger scream

Doc Searls said today, “Vanity isn’t the only reason to have feeds of searches for one’s own name. It’s also one of the best ways to start, join and participate in public (multi-blog) conversations. Also to see what works and what doesn’t. I’m often amazed at how little traction some posts get. I put a lot of work into Open the Pod Bay Doors, for example, and it got approximately squat — as did the conversation I had with Steve Gillmor while I was writing it.”

I agree it’s all about conversations. What I find interesting, troubling, and some times defeating are the more than 1,000-1,500 unique visitors per month I have visit my blog…and few leave comments. I often wonder — like the tagline “In space no one can hear you scream” for the movie Alien — if I’m out here investing time, energy, effort and enthusiasm in blog posts that quickly roll off and in to the ether — and that no one gives a crap. Multi-blog conversations? Most of my stuff doesn’t seem worthy of many trackback links (though I have dozens) and I’m certainly not involved in “multi-blog conversations.” Perhaps one has to be one of the cognoscenti in a specific discipline (with people that blog too) to be worthy of a multi-blog conversation.

Yes, my posts appear high on the relevancy rankings in Google and Technorati A LOT and people come to my blog via those routes. Yes, many of the people I care about follow along and frequently comment to me personally. Yes, I find that my blog is almost a diary of my personal brand, my consciousness and my being which has proven worthwhile. Yes, I read my past posts and feel pretty good about the overall body of work I’ve generated. Still, I’ve been having thoughts lately about the payoff (not monetary but engagement in conversations and connection with people around issues I’m writing about) or the lack of payoff and how it balances against all my effort (I’ve got a day job and a family with a bride that has lately been second-guessing the energy and effort I’m investing in blogging and podcasting).

As a benefit of this effort, I’m delighted to be involved in several email penpal-like conversations with people in Canada, Amsterdam, the U.K., Japan, Australia and various points in the US. That alone is worth the effort…though I’m not sure if I’ll ever meet them face-to-face. Also, my purpose with diving in to the blogosphere, becoming a podcaster and totally and completely immersing myself in Web 2.0 (the acceleration and momentum which is becoming palpable) is to figure it out, be in-the-game and gain an intuitive understanding of what’s happening as the collective consciousness of mankind gets connected. The only way to understand it is to live it and what’s happening right now is the most fundamental shift I’ll see in my lifetime.

So while it’s cool that Google spiders blogs and Technorati has focused tagging and rankings, it would be great if there was some sort of way to affix a value ranking to a post and its tag in order to kickstart these so-called multi-blog conversations. If I get connected with someone with some sort of intrinsic value (e.g., writes about Apple and used to work at the company) then he/she would have a higher ranking. Maybe, just maybe, we could enable this within the Identity Management effort currently underway?

Oh yeah…feel free to leave a comment!   ;-)

Geek Squad Gets a Ticket

So this is one of those stories that I almost immediately dismiss to the “Ahh…I don’t care” categories but the more I think about it the more ridiculous it seems (and there’s a local connection since Best Buy headquarters is 10 minutes from my house).

The California Highway Patrol (CHP) apparently has an issue about the paint jobs on the Geek Squad cars looking too much like a cop car (this firm is a part of Best Buy now  and is a Dragnet-like services firm performing a variety of offerings to ensure PC’s work for customer’s) and ticketed a Geekmobile in Walnut Grove, CA this past week.

Reading this morning’s Minneapolis Star/Tribune, I came across this article (subscription) that indicated the head of the Geek Squad, Robert Stephens, has “…reluctantly agreed to repaint the doors of all 150 “Geekmobiles” in California to black.

Huh? Maybe this is making a mountain-out-of-a-molehill, but the only thing the CHP *didn’t* do was to fall back on it being an Homeland Security imperative. If a driver in California mistakes a Geekmobile for a police car, this State has bigger problems than an electronics retailer’s technical support Joe Friday’s.

Steve’s List O’ Links

There is so much information available on the internet, newspapers, television, radio, podcasts, books and more…that it’s really, really hard to stay on top of it all!

I’ve used NewsGator in the past (which I prefer visually to Bloglines) but Bloglines allows me to expose my bookmarks to the public and NewsGator doesn’t. Pretty cool and useful since I have my list o’ links that I view every day (some times multiple times per day). It allows me — at a glance — to snag hundreds of headlines and blog posts (though interestingly it’s much faster to scan formulaic news sites vs. blogs).

I get many requests each month from people that I send some relevant piece of information to that is started off with, “How the
hell did you find that!?!” and viewing these sites are one way I do. Like I’ve talked about here on my blog in the past, the amount of information I’m being exposed to and am consuming is like drinking from a firehose (right now I have 21 hours worth of unlistened podcasts sitting on my iPod!). There are days when I just want to pull the covers over my head and shut it down, but mostly I’m delighted it’s so incredibly simple to skim dozens and dozens sites and blogs through a single interface.

Oh yeah…all of this is brought to you by a simple XML specification called RSS (flavors are Rich Site Summary or RDF Site Summary or Really Simple Syndication) which allows a “feed” of what is posted to be delivered to a “subscriber” of that feed with no muss or fuss. At some point in the near future, expect to have “feed clearing houses” that allow you to select feeds that are customized just for you.

Podcasts over your mobile phone

A new startup called Pod2Mob has released a beta of their technology that runs on your home computer and streams audio files from your computer to your mobile phone using its data connection (so you wouldn’t pay for a phone call as long as you’re paying for the mobile internet connection most providers supply. Mine is TMobile and I pay them $19.95 per month for an all-you-can-eat data connection). Besides streaming from your home computer, you can also use Pod2Mob’s mobile server right from your mobile phone (at www.pod2mob.com/mobile) to stream podcasts that are served up from their own servers.

So I signed up to try it out….

[Read more...]

Google’s World Domination Strategy

Microsoft’s, er I mean Google’s, world domination strategy has taken another step forward with Google Talk, an instant messaging (IM) and voice service. It’s kinda, sorta open but the full and complete Google Talk client requires Microsoft Windows to function.

Huh!?!  Where is Linux? Mac? (Should point out that there are IM clients that work with Google IM but not the ‘Talk’ function). So maybe this should be branded, “Google Talk if you run Windows since you’re a butthead for not running an operating system like most of the planet so you’ll have to type instead of talk.” I know, I know…it’s a bit long for a trademark or tagline.

The whole point to Tim Berner’s Lee invention of the World Wide Web was openness and interoperability. I’ve been pissed off for years when I use web applications or systems that require an OS or browser specific implementation to run. I should mention that I use Windows at work and home, Mac OS X at home (my preferred platform) and run a Linux distro (SuSE) at home too…mainly just to goof with and learn. So I *could* use this service instead of Skype if I could use it on any OS.

Skype has clients for Windows, Mac and Linux. Google is being touted for their very cool AJAX web application called GMail (which I *love* and use all the time…but it’s platform and browser agnostic). So how hard would it be for them to develop a base-case platform that a client could access from any OS?

Look at what they’re doing with Blogger, Picasa and Google Toolbar and the Windows-centrism they sport. Perhaps that is why they’re raising another $4.2B and have hired tons of software engineers — to actually deliver open format solutions regardless of platform.

By the way, nice Salon article by Scott Rosenberg that concurs and is a good read.

Glass is half empty today…

Normally I’m a “glass is half full” guy but here are four “glass is half empty” items from Sunday and today’s news for your leisure reading pleasure and, hopefully, a bit of critical thinking on your part:

  • On 60 Minutes this past Sunday was a repeat of an original interview between reporter Steve Kroft and CIA analyst (and Bin Laden expert) Michael Scheuer. Here was one of Scheuer’s answers from the interview that leapt out at me:

“You’ve written no one should be surprised when Osama bin Laden and al Qaeda detonate a weapon of mass destruction in the United States,” says Kroft. “You believe that’s going to happen?”

“I don’t believe in inevitability.  But I think it’s pretty close to being inevitable,” says Scheuer.

Talk about something over which we have little control! That said, I sure hope marshall law, underskin implantsRFID tags in our passports and increased surveillance (PDF) isn’t the inevitable reaction by our Federal government from an occurrence of this sort. Sadly, I’m afraid that a knee-jerk reaction is also inevitable if the citizenry isn’t aware and balances fear with restraint.

  • Conservative

    U.S. evangelist Pat Robertson called for the assassination of Venezuelan President Hugo Chavez, saying the leftist leader wanted to turn his country into “the launching pad for communist infiltration and Muslim extremism.”

Does this guy represent *your* God or His Son? Of course, we already know what cloth Robertson is cut from when he criticized President Bush’s faith-based initiative and then bent over to accept funding. Our separation of church and state lets this guy have a tax free existence on top of it. He’s free to speak but those of us who think he’s a maniac need to speak too.

  • Government Proposes New SUV Fuel Standards. The Bush administration proposed new fuel economy standards for pickup trucks, minivans and some sport utility vehicles on Tuesday, calling upon automakers to make modest improvements to gas mileage amid rising prices at the pump. But the plan does not apply to cars and the largest SUVs, such as the Hummer H2.

I understand that every move by a Republican-led administration thinks about business first and everything else second. Fuel prices are at record highs yet oil companies make record profits. Automakers most profitable vehicles are the huge SUV’s so they’re exempted from obvious standards.

Sigh….