Comments on: Comcast: No iChat, No Choice http://iconnectdots.com/2007/12/comcast-no-choi.html?utm_source=rss&utm_medium=rss&utm_campaign=comcast-no-choi Guidance, Insight and Ideas in a Time of Accelerating Change Mon, 12 Jul 2010 03:52:20 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Jeremy http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-305 Jeremy Wed, 24 Dec 2008 13:59:25 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-305 Wow, same issue! I am new to this and have spent 15 plus hours on a fix. To no luck. Would have been nice to be informed by Apple support when I called them or by Comcast. What a waiste of my time. My family is across the nation and we where excited to use ichat. At least some of you get some video. I get nothing. I am dropped before it starts. Crap!!!!!!!!! Wow, same issue! I am new to this and have spent 15 plus hours on a fix. To no luck. Would have been nice to be informed by Apple support when I called them or by Comcast. What a waiste of my time. My family is across the nation and we where excited to use ichat. At least some of you get some video. I get nothing. I am dropped before it starts. Crap!!!!!!!!!

]]> By: John Faughnan http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-304 John Faughnan Fri, 12 Dec 2008 19:04:37 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-304 In our use of Google Video we're seeing similar issues with Comcast devices. We get 10-30 min then nothing. In our use of Google Video we’re seeing similar issues with Comcast devices. We get 10-30 min then nothing.

]]> By: Jules http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-303 Jules Wed, 17 Sep 2008 20:35:29 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-303 Here's what I think is a workaround for this problem: http://gallery.me.com/jfraser82/100187/iChat-20Port-20Forwarding/web.jpg Here’s what I think is a workaround for this problem: http://gallery.me.com/jfraser82/100187/iChat-20Port-20Forwarding/web.jpg

]]> By: Dave http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-302 Dave Thu, 15 May 2008 04:17:55 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-302 I used Comcast's "chat with an agent" feature on their support site. I asked the agent to remove PowerBoost from my modem. He asked why, and I said, "iChat AV." He went away for a couple of minutes, then came back and told me to reset the modem by holding in the reset button for ten seconds. He didn't say what, if anything, he had done, and I didn't ask, but now iChat AV works again, after months of frustration. I hope this helps. I used Comcast’s “chat with an agent” feature on their support site. I asked the agent to remove PowerBoost from my modem. He asked why, and I said, “iChat AV.” He went away for a couple of minutes, then came back and told me to reset the modem by holding in the reset button for ten seconds. He didn’t say what, if anything, he had done, and I didn’t ask, but now iChat AV works again, after months of frustration. I hope this helps.

]]> By: Shannon http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-301 Shannon Tue, 05 Feb 2008 15:35:43 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-301 Hi there, Through reading your post I too was having the same issues. My sister uses comcast and we can chat just fine. My Aunt switched to Comcast and we had a barrage if issues. I contaced the executive customer service office through your link (Thanks!) and they were very helpful. I requested to remove the current Netgear Combo Wireless/Cable Modem and replace it with my own Motorola Surfboard SB5100. They hooked me in to the IT group and did it over the phone. Once the modem was running everything worked like a charm. I added my own Linksys WRT54G v2 (newer versions of this router are buggy) wireless router to the mix and still worked perfectly. It appears that at least in my case the Netgear router was a problem and IMHO a piece of garbage. Now I can iChat and screenshare with my sister and aunt with no problem. Hi there,
Through reading your post I too was having the same issues. My sister uses comcast and we can chat just fine. My Aunt switched to Comcast and we had a barrage if issues. I contaced the executive customer service office through your link (Thanks!) and they were very helpful.

I requested to remove the current Netgear Combo Wireless/Cable Modem and replace it with my own Motorola Surfboard SB5100. They hooked me in to the IT group and did it over the phone. Once the modem was running everything worked like a charm. I added my own Linksys WRT54G v2 (newer versions of this router are buggy) wireless router to the mix and still worked perfectly.

It appears that at least in my case the Netgear router was a problem and IMHO a piece of garbage.

Now I can iChat and screenshare with my sister and aunt with no problem.

]]> By: Steve Borsch http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-300 Steve Borsch Mon, 28 Jan 2008 04:21:30 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-300 @J3 L U N T: I have the 8/768 package and still have that issue. It's so unusable that I'm using Skype video nearly all the time. It's still a problem with Comcast. @J3 L U N T: I have the 8/768 package and still have that issue. It’s so unusable that I’m using Skype video nearly all the time. It’s still a problem with Comcast.

]]> By: J3 L U N T http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-299 J3 L U N T Mon, 28 Jan 2008 03:58:31 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-299 WOW... great read! I have had the same issue as well. The past few months have been horrible. I get the connection and then all fails. Pixels, audio, etc... I did call tonight and rant and finally was offered a promo for 12 months @ $33 for the 8/768 package. I suggest everyone who is having this issue call and have their service upgraded for free. It is understandable where they are coming from but unacceptable to enact that on us. COMCAST needs to fix their issues by other means. Thanks comcast. WOW… great read! I have had the same issue as well. The past few months have been horrible. I get the connection and then all fails. Pixels, audio, etc… I did call tonight and rant and finally was offered a promo for 12 months @ $33 for the 8/768 package.

I suggest everyone who is having this issue call and have their service upgraded for free. It is understandable where they are coming from but unacceptable to enact that on us. COMCAST needs to fix their issues by other means.

Thanks comcast.

]]> By: Chris Sotnick http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-298 Chris Sotnick Mon, 21 Jan 2008 13:40:31 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-298 My email to Comcast: I am a grandfather of five, three in California and two in the UK. I have always been a Mac user (since the mid 1980's) and teach DTP at Lake City Community College. I have used iChat since its inception and never had a problem until Comcasr took over from Time Warner. From what I have read, I am not the only one who suffers from Comcast filtering and messing with output on Broadband. My son who works for the Disney organization in San Francisco, tested my download speed (163 KB/s) compared to his (3215 KB/s) and my upload speed (27 KB/s to his (726 KB/s). Your technician informed me that all was well with Comcast and I should contact Apple. What garbage! The problem lies, dear Rick, with YOUR interference. I am in a quandary. I have already closed my cable TV account and gone to satellite because of insoluble problems. I want to see and talk to my family. Tell me what your company is doing to remedy this. I demand my money's worth or my money back! This interference is BIG BROTHER at its worse. crsot My email to Comcast:

I am a grandfather of five, three in California and two in the UK. I have always been a Mac user (since the mid 1980′s) and teach DTP at Lake City Community College. I have used iChat since its inception and never had a problem until Comcasr took over from Time Warner.
From what I have read, I am not the only one who suffers from Comcast filtering and messing with output on Broadband. My son who works for the Disney organization in San Francisco, tested my download speed (163 KB/s) compared to his (3215 KB/s) and my upload speed (27 KB/s to his (726 KB/s). Your technician informed me that all was well with Comcast and I should contact Apple. What garbage! The problem lies, dear Rick, with YOUR interference.
I am in a quandary. I have already closed my cable TV account and gone to satellite because of insoluble problems. I want to see and talk to my family. Tell me what your company is doing to remedy this. I demand my money’s worth or my money back!
This interference is BIG BROTHER at its worse.

crsot

]]> By: Bob http://iconnectdots.com/2007/12/comcast-no-choi.html/comment-page-1#comment-297 Bob Fri, 04 Jan 2008 04:50:56 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/12/comcast-no-ichat-no-choice.html#comment-297 I have had this exact same problem since April 2007. After researching I found that this affects nearly every comcast subscriber that uses Apple's iChat. I understand that Comcast might want to block or at least shape traffic concerning bit torrent use (not my concern since I'm not a torrent user) but this approach has caused multiple headaches for me and my family. Worst of all, this could really give Apple an undeserved black eye as they promote iChat while having no influence over this particular area. I would recommend sending your article to comcastmustdie.com . Germano has participated in those forums and maybe you could reach out to him there as well. Good Luck! I have had this exact same problem since April 2007. After researching I found that this affects nearly every comcast subscriber that uses Apple’s iChat.

I understand that Comcast might want to block or at least shape traffic concerning bit torrent use (not my concern since I’m not a torrent user) but this approach has caused multiple headaches for me and my family.

Worst of all, this could really give Apple an undeserved black eye as they promote iChat while having no influence over this particular area.

I would recommend sending your article to comcastmustdie.com . Germano has participated in those forums and maybe you could reach out to him there as well. Good Luck!

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