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	<title>Comments on: Six Apart: Lessons in how NOT to blog and serve customers</title>
	<atom:link href="http://iconnectdots.com/2008/02/six-apart-lesso.html/feed" rel="self" type="application/rss+xml" />
	<link>http://iconnectdots.com/2008/02/six-apart-lesso.html</link>
	<description>Guidance, Insight and Ideas in a Time of Accelerating Change</description>
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		<title>By: Scott_S</title>
		<link>http://iconnectdots.com/2008/02/six-apart-lesso.html/comment-page-1#comment-267</link>
		<dc:creator>Scott_S</dc:creator>
		<pubDate>Sat, 09 Feb 2008 12:45:19 +0000</pubDate>
		<guid isPermaLink="false">http://iconnectdots.com.s11974.gridserver.com/2008/02/six-apart-lessons-in-how-not-to-blog-and-serve-customers.html#comment-267</guid>
		<description>Steve,

Thanks so much for your reply. You&#039;ve given selflessly and I appreciate your candor.

I think that is why so many us (strangers in many cases) trust you.
</description>
		<content:encoded><![CDATA[<p>Steve,</p>
<p>Thanks so much for your reply. You&#8217;ve given selflessly and I appreciate your candor.</p>
<p>I think that is why so many us (strangers in many cases) trust you.</p>
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		<title>By: Steve Borsch</title>
		<link>http://iconnectdots.com/2008/02/six-apart-lesso.html/comment-page-1#comment-266</link>
		<dc:creator>Steve Borsch</dc:creator>
		<pubDate>Thu, 07 Feb 2008 15:03:49 +0000</pubDate>
		<guid isPermaLink="false">http://iconnectdots.com.s11974.gridserver.com/2008/02/six-apart-lessons-in-how-not-to-blog-and-serve-customers.html#comment-266</guid>
		<description>@Scott_S: Quite to the contrary, I didn&#039;t think I implied to stay away from the platform. Instead, this was about their responsiveness (or the lack thereof) and I&#039;ve now had interactions with the CEO.

What&#039;s clear now is that their intent to &quot;step up their game&quot; is solid. This encompasses both customer service and features (like templates, ecommerce and more). Will they execute? I don&#039;t think they have a choice and no, I don&#039;t think the promises are hollow.

You make it clear, Scott, that you don&#039;t want to twiddle bits (i.e., php, mysql, CSS, et al) and thus a hosted solution is absolutely what you want. In that case, Typepad or Wordpress.com (WP&#039;s hosted version) would be my two, clear choices, especially with the embeds that are easier to do with Typepad (IMHO).

Typepad costs money and WP.com is free and -- if I&#039;m betting my business on someone -- I usually choose the one to whom I&#039;m giving money (more leverage usually). There is also slightly more control with Typepad but in many ways these two are neck-in-neck so the promise of what might come with Typepad is worth noting.

Good luck...
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		<content:encoded><![CDATA[<p>@Scott_S: Quite to the contrary, I didn&#8217;t think I implied to stay away from the platform. Instead, this was about their responsiveness (or the lack thereof) and I&#8217;ve now had interactions with the CEO.</p>
<p>What&#8217;s clear now is that their intent to &#8220;step up their game&#8221; is solid. This encompasses both customer service and features (like templates, ecommerce and more). Will they execute? I don&#8217;t think they have a choice and no, I don&#8217;t think the promises are hollow.</p>
<p>You make it clear, Scott, that you don&#8217;t want to twiddle bits (i.e., php, mysql, CSS, et al) and thus a hosted solution is absolutely what you want. In that case, Typepad or WordPress.com (WP&#8217;s hosted version) would be my two, clear choices, especially with the embeds that are easier to do with Typepad (IMHO).</p>
<p>Typepad costs money and WP.com is free and &#8212; if I&#8217;m betting my business on someone &#8212; I usually choose the one to whom I&#8217;m giving money (more leverage usually). There is also slightly more control with Typepad but in many ways these two are neck-in-neck so the promise of what might come with Typepad is worth noting.</p>
<p>Good luck&#8230;</p>
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		<title>By: Scott_S</title>
		<link>http://iconnectdots.com/2008/02/six-apart-lesso.html/comment-page-1#comment-265</link>
		<dc:creator>Scott_S</dc:creator>
		<pubDate>Thu, 07 Feb 2008 09:53:16 +0000</pubDate>
		<guid isPermaLink="false">http://iconnectdots.com.s11974.gridserver.com/2008/02/six-apart-lessons-in-how-not-to-blog-and-serve-customers.html#comment-265</guid>
		<description>Steve,

I hear what you say about Six Apart&#039;s openness and culture. Could you explain elaborate a bit on why to avoid the platform though?

I&#039;ve read your &quot;Why I&#039;m a WordPress Fanboy&quot; post and this comment easily could have gone there. This post reminded me of my questions, and since I&#039;m setting up several blogs/sites right now, it&#039;s timely too.

I&#039;m well aware of all the gorgeous WP themes. TypePad isn&#039;t even close. They should be embarrassed. But I just want something that works.

I don&#039;t want to mess with GoDaddy .htaccess issues. I don&#039;t want to mess with security holes exploited at Christmas on so many WP sites. I can&#039;t call IT consultants and try to weed out spammy scripts.

I too am more of a suit and I don&#039;t want to mess with php, mysql, and CSS.

I logged into my WP site yesterday and I see the upgrade message. I shouldn&#039;t have to mess with this. I don&#039;t know how--I&#039;m a suit! I can&#039;t reinstall it without wiping out my databases at GD can I? Ideally the hosting company would make this transparent but I see Yahoo hasn&#039;t upgraded their MovableType install a couple of years.

I just want something that works without all the IT headaches. I want upgrades to happen behind the scenes. I want a simple e-commerce option (E-Junkie &amp; PayPal widgets). I want to drop some html code into a widget and have it display. I want to embed a YouTube or Flash file in a post (I can&#039;t do that at WordPress.com). And while I&#039;d like a nice horizontal nav bar, I&#039;ll skip it for simple TypePad list navigation.

Am I making a mistake by going with TypePad on these new projects? Do you think Chris Alden&#039;s promise of innovation this year is hollow? I don&#039;t want to regret my decision but I&#039;d rather focus on content than code.

Any of your insight is most appreciated.
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		<content:encoded><![CDATA[<p>Steve,</p>
<p>I hear what you say about Six Apart&#8217;s openness and culture. Could you explain elaborate a bit on why to avoid the platform though?</p>
<p>I&#8217;ve read your &#8220;Why I&#8217;m a WordPress Fanboy&#8221; post and this comment easily could have gone there. This post reminded me of my questions, and since I&#8217;m setting up several blogs/sites right now, it&#8217;s timely too.</p>
<p>I&#8217;m well aware of all the gorgeous WP themes. TypePad isn&#8217;t even close. They should be embarrassed. But I just want something that works.</p>
<p>I don&#8217;t want to mess with GoDaddy .htaccess issues. I don&#8217;t want to mess with security holes exploited at Christmas on so many WP sites. I can&#8217;t call IT consultants and try to weed out spammy scripts.</p>
<p>I too am more of a suit and I don&#8217;t want to mess with php, mysql, and CSS.</p>
<p>I logged into my WP site yesterday and I see the upgrade message. I shouldn&#8217;t have to mess with this. I don&#8217;t know how&#8211;I&#8217;m a suit! I can&#8217;t reinstall it without wiping out my databases at GD can I? Ideally the hosting company would make this transparent but I see Yahoo hasn&#8217;t upgraded their MovableType install a couple of years.</p>
<p>I just want something that works without all the IT headaches. I want upgrades to happen behind the scenes. I want a simple e-commerce option (E-Junkie &#038; PayPal widgets). I want to drop some html code into a widget and have it display. I want to embed a YouTube or Flash file in a post (I can&#8217;t do that at WordPress.com). And while I&#8217;d like a nice horizontal nav bar, I&#8217;ll skip it for simple TypePad list navigation.</p>
<p>Am I making a mistake by going with TypePad on these new projects? Do you think Chris Alden&#8217;s promise of innovation this year is hollow? I don&#8217;t want to regret my decision but I&#8217;d rather focus on content than code.</p>
<p>Any of your insight is most appreciated.</p>
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	<item>
		<title>By: PXLated</title>
		<link>http://iconnectdots.com/2008/02/six-apart-lesso.html/comment-page-1#comment-264</link>
		<dc:creator>PXLated</dc:creator>
		<pubDate>Tue, 05 Feb 2008 23:55:38 +0000</pubDate>
		<guid isPermaLink="false">http://iconnectdots.com.s11974.gridserver.com/2008/02/six-apart-lessons-in-how-not-to-blog-and-serve-customers.html#comment-264</guid>
		<description>You&#039;ve probably just taken the quickest route to a Six Apart response, posting something critical. Every time I have, Anil has been all over it :-)
</description>
		<content:encoded><![CDATA[<p>You&#8217;ve probably just taken the quickest route to a Six Apart response, posting something critical. Every time I have, Anil has been all over it <img src='http://iconnectdots.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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