Mesh is a Mess…unless you’re in-the-know

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If the web is truly going to become a place where we can move about freely — instead of deciding which social network or hottest-n-latest service to use and then investing in that closed proprietary network — then open standards all meshed together and portable are what we need…and now.

Many people I follow have written extensively about "profile" and participation fatigue" since we users are more and more reluctant to join yet another new service and do what’s necessary to maintain it and get all of our friends to join. I personally just had another ‘friend request’ to Pulse…but I’m invested in LinkedIn, using Twitter, and are wrapping it and other stuff up in FriendFeed,  and have little desire (or the time) to go invest in and maintain yet another service.

Marc Canter wrote today about How to Build the Mesh Part #1 and he hit many of the points I care about deeply that address the mess we’re in right now with mostly closed web-based social services. Though I think he mostly writes for an audience of a few dozen (those with social media offerings, are the folks building out standards or influencing them), he has FINALLY written something that someone just outside this circle of insiders might actually comprehend.

The essence of his post is this: you and I are investing ourselves all over the web in currently non-integrated sets of services that don’t talk to one another for the most part. In order to move toward a time when all of these different services allow YOU to coordinate, orchestrate and integrate your online life, there are sets of behind-the-scenes services that have to interoperate seamlessly so YOU can "own" your digital life and parcel pieces out to others with whom you’ll allow access to some, most or all of it.

As more social networks, services and applications arrive that ask you and I to invest time, energy and effort to participate with them online, they’ll fail if an interoperating mesh of services doesn’t exist since you and I will begin to resist joining and maintaining without that interoperating just happening seamlessly on the backend.

If you’re thinking of building out just such a network or community site, you must choose a platform vendor that understands the mesh is needed and is working toward a set of industry standards comprising a mesh of interoperating services. To do otherwise would see you not choosing a strategic vendor and you’ll paint yourself into a corner. You’ll then have an even bigger mess on your hands when your users realize what you’ve done and stop joining and participating in favor of those are open and connected or completely abandon your service.

M&M World gets our attention

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Waiting for our room in a New York hotel, I was struck by the recent additions to the Times Square screaming signage noise, but how effective they are…and how this is a harbinger of things to come as traditional media continues to decline.

When billions are at stake as they are with TV, radio, newspapers and magazines run by people quite adept at the psychology of gaining and holding our attention, they’ll undoubtedly do a lot more than reality shows as more of us tune them out.

But will this attention acumen translate to Internet properties? I’m not so sure since there is an inherent equality of attention-getting when your site or blog is a click away from, say, MTV’s or CNN’s and an audience can be grabbed and held for slot less investment than a press, broadcast network or gigantic, animated billboard in Times Square.

Twitter Spam: Another innovation about to get ruined?

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When Russell Beattie was astounded when he wrote, "Nearly a million users, and no spam or trolls" in February, I was a somewhat puzzled that someone as known as Beattie was experiencing spam-free-Twitter since I’d already been experiencing twitter spam by having goofballs like the two you see in this image who’d become "followers" of my tweet stream. Yeah, right.

Adam Ostrow over at Mashable had a counter post, "Is Twitter about to have a big spam problem?" and is experiencing what I am: spammers following lots of others enticing them to come and visit a link, for example, that ends up at a splog or page filled with inane stuff and lots of ads.

In the same way that email was amazing for a long time and then became a frictionless way for any schneeb to inundate us with their garbage and became a burden and much less useful, the same thing is beginning to happen to Twitter now that it’s becoming cool, useful and filled with early adopters and influencers. Either this is addressed early on or it will be abandoned in the same way anyone under 30 "doesn’t do email" as my 19 year old daughter so often states.

All of these problems stem from the ability to remain anonymous on the internet. It’s impossible to enforce authenticity and real identity, so developing tools to fight it (like those to fight email and comment spam) are the only solution. In the meantime, if you get one of these just login to Twitter and "block" these losers.

History at Your Fingertips

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Normally I’m so deeply focused on my clients, my projects and the input into my brain of news and information that keeps me abreast of everything in social media, that I often don’t just fool around and seek out what I love: images, video, audio and writings of times past, but it’s early on a quiet Saturday morning and I’m off on exploration adventures on the ‘net.

Knowing what has come before helps put what’s happening today in context. I often bring forth analogies of historical events in ways that helps my clients or audience see the bigger picture and gain insight into ways in which they can predict the future…or at least begin to narrow possible scenarios of what might happen in the future. This is especially important now as many clients ask if they should "rush to build a presence in Facebook or Second Life" or "do a viral video" or "with all these new social media types, what do we do?"

Adding to my thoughts for this post has been my growing feeling of dread about our great economic insecurity with our huge national debt and an influx of money into our supply causing a falling dollar; possible $3 trillion dollar cost for the Iraq war; crumbling US infrastructure; looming Social Security crisis; and the difficulty we’re having in finding out the exact nature of our woes and how perilous our situation really is right now.

Yikes. After writing that paragraph I realize how pessimistic it sounds and it’s pretty tough for a "glass is 51% full" guy like me to wallow in the crushing and accelerating issues weighing us down right now. So let’s move on…

Poking around this morning with all of these thoughts in my head, I searched Google Video for "Minnesota" just to see what was out there. I’ve found that Google Video’s are usually more meaningful vs. YouTube’s jumping, lip-synching "musicians" (ooh…I know that’s an unfair comparison but couldn’t resist) and I found a wonderful historical one entitled, "Cradle of the Father of Waters 1938" which I’ve embedded after the jump…and was surprised by the thoughts it sparked.

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Apple: Wrong or Right?

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Over the past few years, I’ve been in numerous discussions about how social media (and blogging in specific) is driving a new level of transparency in marketing, public relations and corporate communications, while also providing unprecedented opportunity for thought leaders to carve out a niche in new and powerful ways.

In my consulting engagements when talk comes around to discussing crowdsourcing and ways to spark creativity and innovation through social media means, Apple often is brought up as an example of how to innovate: "We’ve got to create an iPod" is often brought up as a successful innovation.

Often this occurs without much talk of how Apple really succeeded with it by focusing on the entire value chain. Nailing the value chain was the secret sauce in delivering a three-tiered value chain offering by tying that iPod to a desktop application (iTunes) so people could rip their CD’s and manage their music, alongside that same application (iTunes) acting as a Web hosted application (iTunes connected to an iTunes Store). Then they offered this whole package up to an industry on its knees as its product (music) was being stolen out from underneath them.

But then I’m quizzed by clients. "Hey, wait just a dang minute Borsch. You’re promoting and pushing us to be transparent and let employees blog when a company you laud, worked for and own stock in is polar opposite?" Apple is a different beast that needed to be opaque since they were close to being out of business in the 1990′s, but the problem is they haven’t changed direction about their lack of transparency now that they’re a resounding success.

I’ve been troubled by that paradox until just now.

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Robots: Guess Japan won’t necessarily dominate?

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Saw this video (via Gizmodo) today about a robot called "BigDog" that is "a quadruped robot that walks, runs, and climbs on rough terrain and carries heavy loads" with development funded by the DARPA Defense Sciences Office. I found it fascinating and agreed with the Gizmodo writer that BigDog "…is so stunning it’s spooky."

For too long I’ve watched Honda parade out Asimo and allow it to strut its stuff and reading articles like this one positioning Japan’s "future" as robotics. Maybe I haven’t been paying enough attention to US and other countries robotic efforts, but there sure isn’t much press other than our little white guy from Honda.

That’s why seeing this video about BigDog was amazing and gives me some hope that we’ll not just abdicate a robotic future to anyone. Yes, BigDog is a big lug and not terribly graceful, but early stage robotics isn’t about beauty and elegance…it’s about stuff like balance, mobility, self-adjusting behaviors and that sort of thing.

The “F” Word: Fear the Disruption You Will Not See

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Over and over again I have one, singular experience when doing due diligence or analyzing some given internet or web category: inevitably I stumble across something that wasn’t obvious, didn’t show up prominently in search results, and even those smarter than me in some given area were unaware of it.

Here’s a case in point: searching for ecommerce engines (and I’ve looked at, and even installed, DOZENS and DOZENS), I came across MagentoCommerce some months ago. While still in beta, it’s close to shipping (promised for end of Q1) and it promises to be enterprise-class ecommerce delivered as an open source software offering.

From the software (tens of thousands of downloads), to the community (now over 10,000 strong), the partner program and the support options being put into place, anyone else delivering ecommerce needs to be very, very worried as this competitor emerges with such a vibrant ecosystem.

But the issue is the word "stumble" I used above. With hundreds of Web 2.0 hosted offerings, tens of thousands of open source software projects, and God knows how many commercial solutions out there, the analysis, selection and recommendation process is daunting if you’re a customer of any solution, but it’s worse when you’re competing in the internet or web space as an increasing number of projects are in "stealth mode" and their direction is not obvious.

What if you’re already in the ecommerce business and competing in this space and are fairly aware of the competitors but unaware of them all? How do you ensure that you ‘see’ disruption coming and fully understand the momentum an emerging competitor is achieving?

I’ve found it impossible to see everything and connect all dots. But I’m hyperfocused on social media (as I trust those in the ecommerce space are about their own category) and will come across solutions at some point if I look long and hard enough…but even I fear that awareness will come to me too late. My client strategists often use the "F" word without coming right out and stating that they "fear" the disruption they will not see, but it’s still on the tips of their tongues and they do state that’s why they hire people like me who take the time to seek and seek.

Regardless of what business you’re in, if you are a strategist, responsible for product management, marketing, sales or customer service, use an RSS reader to skim top blogs and news sites and continue to seek ways to make a broad scanning and analysis process work for you (with solutions like Twine and others emerging) since new releases are coming out in an ever greater number…

…or just stay in your fear place with the lights on.

Social Media: Lessons to be Learned from Cruise Critic


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In 2005 my wife, kids and I reluctantly went on our first cruise…the inside passage of Alaska. We were reticent since my wife’s favorite cousin, husband and girls *love* cruising and have been all over the world doing so — at this point over 20 cruises have been experienced by them — but we’re not keen on being captive when we travel nor doing anything with huge throngs of people (especially dining with people clamoring for the free food). These family members were pretty certain that if they could convince us to do one cruise and we had a great time, we’d be ongoing cruise buddies and be on all sorts of adventures with them.

They know ships; cruise lines; have connected with many other cruisers; and have this whole network of contacts from cruising that ensure they get the best accomodations, the newest ships, the best crews, the atypical entertainment offered on specific cruises and more.

How did they get so adept?

Just going on these cruises they learned, but the real empowerment and knowledge acceleration came from hanging out at Cruise Critic and being fully immersed in this affinity network.

Five million visitors strong, Cruise Critic is a critically acclaimed interactive community comprised of avid and first-time cruisers who enjoy the fun of planning, researching and sharing their passion for cruising. No other single resource covers the world of cruising as thoroughly as CruiseCritic.com. Cruise Critic’s world-renowned editorial staff offers objective cruise reviews, features, ports of call profiles and destination stories. The Cruise Critic message boards are the most active in the world.

So how did Cruise Critic become such a cruising magnet for those with an affinity for cruising?

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Why pay for software in a day of open source?

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You may have noticed the highly visible online argument going on between SixApart‘s Anil Dash and WordPress founder Matt Mullenweg. It escalated today when Matt continued the “open source vs. paid” debate (which is really open source ecosystem energy vs. a perceived slow-to-move commercial vendor positioning against open source).

This is amazingly healthy in my view and the competition for the hearts-n-minds of bloggers clearly is driving SixApart to build and deliver better and more robust services (and I’ve been waiting for them!).

I’d reframe this debate like this however: why should you pay for software in a day when open source is free and the ecosystem surrounding the successful projects is immense?

When I made my decision to begin blogging in earnest in 2004, there was only one vendor I was willing to bet my blogging on: SixApart’s Typepad hosting. Though I can easily install, run and maintain numerous types of open source packages (and could’ve with Movable Type, the software at the root of Typepad), I knew myself well enough and that I’d be twiddling bits instead of writing content if I used the then fairly immature WordPress. Typepad looked like a sure bet and had the momentum so that was my choice.

Even though I’ve been at the enterprise software level with Vignette and Lawson Software in leadership positions, for some clients I’ve chosen Joomla, Drupal and even used WordPress as a low-end content management engine. But when it comes to betting your business or a new initiative on a new category, it’s imperative there’s someone or some organization available to ensure a successful outcome with the software used.

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PicLens: New Firefox plug-in for image browsing

Pretty impressed by a Firefox plugin by the folks at CoolIris. Rather than type out why this is cool and why it grabbed my attention today, I recorded a short 3 minute video to show you instead: