Comments on: DirecTV Will Get Their $280 http://iconnectdots.com/2008/12/directv-will-get-their-280.html Guidance, Insight and Ideas in a Time of Accelerating Change Mon, 15 Mar 2010 23:01:03 +0000 hourly 1 By: T Blockey http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-11320 T Blockey Tue, 25 Aug 2009 17:47:20 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-11320 I was never told about my contract and I switched to a DVR and was never told about that contract. Turns out I would have met my first contract. When I canceled (A not so easy task to do) I was never told about a cancellation fee. They charged my card and that is how I found out. I fought it off my credit card and then they charged it again. This happened for about 4 months until the credit card company got upset and just banned them from my account. I have no recourse as far as I know legally to do anything about it hitting my credit report which I will let it do. DirectTV has lost me as a customer forever. I wouldn't piss on them if they were on fire and I hope the eventually go out of business or are bought out and then I will toast to them. I had Direct TV about 12 years ago. It is crazy to ruin a customer for life. Wonder how long they can do it. I was never told about my contract and I switched to a DVR and was never told about that contract. Turns out I would have met my first contract. When I canceled (A not so easy task to do) I was never told about a cancellation fee. They charged my card and that is how I found out. I fought it off my credit card and then they charged it again. This happened for about 4 months until the credit card company got upset and just banned them from my account.

I have no recourse as far as I know legally to do anything about it hitting my credit report which I will let it do. DirectTV has lost me as a customer forever. I wouldn’t piss on them if they were on fire and I hope the eventually go out of business or are bought out and then I will toast to them. I had Direct TV about 12 years ago.

It is crazy to ruin a customer for life. Wonder how long they can do it.

]]> By: R Dolan http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-57 R Dolan Mon, 16 Mar 2009 23:12:50 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-57 Just canceled my DTV account and am being billed for $400. Outrageous! You have to pay their 'protection' to get service and to not get caught in their contract trap. Lets keep spreading the word on this. It is a crime that they are getting away with ripping people off in such a manner. After 10 years of service, valid or not, I feel scammed. Just canceled my DTV account and am being billed for $400. Outrageous! You have to pay their ‘protection’ to get service and to not get caught in their contract trap. Lets keep spreading the word on this. It is a crime that they are getting away with ripping people off in such a manner. After 10 years of service, valid or not, I feel scammed.

]]> By: Mike http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-56 Mike Sat, 14 Feb 2009 08:11:06 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-56 I am now in a battle with DirecTv (AKA the devil) after I canceled my service I had for over 6 years. Back in October 2008 I moved to a new house and used their "Movers Connection" offer to get service up and running here. The technician who did the install said that one of my receivers was "outdated" and would not work with the new dish so he went to his truck and got a new one leaving the old one behind. Well, DirecTv is now saying that extended my agreement by another 2 years! I argued on the phone for about an hour and the CSR finally agreed to not charge me the $480 early cancellation fee but she would charge me $100 early cancellation fee for a new DVR I got back in December 2007. I agreed to that, even though I thought it was BS, and she said she would e-mail me with the final amount I would need to pay. I never received an e-mail and today I found a $518 charge to my checking account that I did not authorize. Thinking that I had taken care of this already I called to complain and was told by another CSR that the first CSR was wrong and they charged me the $400 fee anyway. This CSR also said since they had my credit card on file that gave them the authorization to charge my account for the full amount. I was also told to write a letter to them but it appears that does not do much good. I will be contesting the charge with my bank and hopefully they will credit me the amount back. I will gladly pay for the service I used before cancellation but the extra $400 is completely ridiculous! I am now in a battle with DirecTv (AKA the devil) after I canceled my service I had for over 6 years. Back in October 2008 I moved to a new house and used their “Movers Connection” offer to get service up and running here. The technician who did the install said that one of my receivers was “outdated” and would not work with the new dish so he went to his truck and got a new one leaving the old one behind. Well, DirecTv is now saying that extended my agreement by another 2 years! I argued on the phone for about an hour and the CSR finally agreed to not charge me the $480 early cancellation fee but she would charge me $100 early cancellation fee for a new DVR I got back in December 2007. I agreed to that, even though I thought it was BS, and she said she would e-mail me with the final amount I would need to pay. I never received an e-mail and today I found a $518 charge to my checking account that I did not authorize. Thinking that I had taken care of this already I called to complain and was told by another CSR that the first CSR was wrong and they charged me the $400 fee anyway. This CSR also said since they had my credit card on file that gave them the authorization to charge my account for the full amount. I was also told to write a letter to them but it appears that does not do much good. I will be contesting the charge with my bank and hopefully they will credit me the amount back. I will gladly pay for the service I used before cancellation but the extra $400 is completely ridiculous!

]]> By: Colin http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-55 Colin Tue, 03 Feb 2009 11:34:40 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-55 I for one after reading this will make sure not to deal with them I for one after reading this will make sure not to deal with them

]]> By: Steve Borsch http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-54 Steve Borsch Tue, 06 Jan 2009 17:19:50 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-54 Dan, Bummer on your DirecTV adventure. "I have also been interested in recording such conversations, and was wondering if you could do us the service of describing how you record calls?" I can. I use Skype for my outbound calling (easy, use a headset, etc.) and have the $3 per month unlimited calling. To record the calls on my Mac, I use AudioHijackPro: http://www.rogueamoeba.com/audiohijackpro/ It's extremely simple and the quality is as you heard. US$32 If you're on a PC, the Skype client is light-years past the Mac one and there is an awesome recorder (Pamela) you can get here: http://www.pamela-systems.com/ US$30 Good luck! Dan,

Bummer on your DirecTV adventure.

“I have also been interested in recording such conversations, and was wondering if you could do us the service of describing how you record calls?”

I can. I use Skype for my outbound calling (easy, use a headset, etc.) and have the $3 per month unlimited calling.

To record the calls on my Mac, I use AudioHijackPro: http://www.rogueamoeba.com/audiohijackpro/ It’s extremely simple and the quality is as you heard. US$32

If you’re on a PC, the Skype client is light-years past the Mac one and there is an awesome recorder (Pamela) you can get here: http://www.pamela-systems.com/ US$30

Good luck!

]]> By: Dan http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-53 Dan Tue, 06 Jan 2009 16:51:57 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-53 Steve, great investigation and follow up on the DirecTV issue. I must say I admire your composure in that recorded call. I recently cancelled DirecTV for similar reasons and used the experience as the first post on my own new blog. I have also been interested in recording such conversations, and was wondering if you could do us the service of describing how you record calls? I would not presume to promote my blog on yours, but feel free to check the link I sent for my own experiences, and thus my impetus to record. I have briefly experimented with low budget solutions, and am a bit stuck between my desire to gain a leg to stand on, and my miserly ways. Thanks, Dan Steve, great investigation and follow up on the DirecTV issue. I must say I admire your composure in that recorded call.
I recently cancelled DirecTV for similar reasons and used the experience as the first post on my own new blog. I have also been interested in recording such conversations, and was wondering if you could do us the service of describing how you record calls? I would not presume to promote my blog on yours, but feel free to check the link I sent for my own experiences, and thus my impetus to record. I have briefly experimented with low budget solutions, and am a bit stuck between my desire to gain a leg to stand on, and my miserly ways. Thanks, Dan

]]> By: Len http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-52 Len Mon, 05 Jan 2009 00:35:03 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-52 Ever since they started with this "lease" thing, I knew it was trouble. So now I buy, I mean "lease", and they got me. I can't sell the unit on ebay when I'm done with it, since it's not mine. I had a unit replaced by DTV once. I bought a brand new DVR and it broke within a month or so. Then I had to wait 3 or 4 days for a "refurbished" DVR after I paid for a new one. Grrrrr.... I too have been a DTV customer for almost 9 years, and it's true that there is no such thing as loyalty to their customers. It would have cost them nothing to reverse their decision. So basically, they "gotcha" for $280 but probably lost another $6000 in potential revenues for the next 9 years. Not to mention the bad press from this blog. Ever since they started with this “lease” thing, I knew it was trouble. So now I buy, I mean “lease”, and they got me. I can’t sell the unit on ebay when I’m done with it, since it’s not mine.

I had a unit replaced by DTV once. I bought a brand new DVR and it broke within a month or so. Then I had to wait 3 or 4 days for a “refurbished” DVR after I paid for a new one. Grrrrr….

I too have been a DTV customer for almost 9 years, and it’s true that there is no such thing as loyalty to their customers. It would have cost them nothing to reverse their decision. So basically, they “gotcha” for $280 but probably lost another $6000 in potential revenues for the next 9 years. Not to mention the bad press from this blog.

]]> By: PXLated http://iconnectdots.com/2008/12/directv-will-get-their-280.html/comment-page-1#comment-51 PXLated Wed, 17 Dec 2008 19:49:46 +0000 http://iconnectdots.com.s11974.gridserver.com/2008/12/directv-will-get-their-280.html#comment-51 Legally they got ya - Morally they loose. Legally they got ya – Morally they loose.

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