StarTribune Doesn’t Get the Internet

Two weeks ago our print edition of the StarTribune wasn’t delivered to our house and I looked online to figure out the login info so I could use the StarTribune app on my iPad. We weren’t registered and couldn’t on their website, so was told to contact customer service.

It was 6:30am and customer service won’t open until 8am (really?) so I sent them an email. This was December 12th and I’ve had no response. That same morning I tweeted to @StarTribune and, after finally acknowledging the tweet that afternoon, asked if the situation had been resolved. I tweeted a reply that no, I’d heard nothing and their subsequent Twitter follow up was zero too.

I’m at a family member’s house Christmas eve morning and didn’t have time to read the paper so thought I’d use the app. I forgot that the StarTribune folks dropped the ball and I’m not going to chase them down on the telephone…

…and newspapers wonder why the digital generation could give a shit if they go out of business? I am in my 50′s and see them as their own worst enemy and increasingly don’t care if most of them fold either.


UPDATE 12/30/11: Just received an email from a StarTribune web developer — 18 days after connecting with them initially – and it’s resolved and I’m able to use the iPad app. While I am very appreciative of his assistance, I’m still stunned it took this long. 

Steve Jobs – Billion Dollar Hippy (BBC Documentary)

Watched this on our AppleTV last night and it’s well worth a view. As always, the BBC does a fantastic job:

GOP goes “Back to the Past” with Light Bulbs

The lowest-of-the-low-hanging-fruit in energy savings is replacing the horrifically wasteful incandescent light bulbs in this nation. Unfortunately our Republican congressional participants see the incandescent light bulb as somehow “taking away choice” from consumers. 

Really? I know that joking about Republicans anti-science stance is fodder for comedians, but this is the simplest means we have to radically reduce energy consumption in our nation so why are they pushing-back on this initiative? It is a lot harder to fund nuclear plants, changeover our electrical grid to a “smart” one, and shift away from liquid fuels to U.S. abundant natural gas, so I just don’t get why the GOP insists on fighting the phasing out of incandescent bulbs the Republican president (GWBush) signed in to law.

What is the GOP’s agenda here? It can’t just be anti-energy. Nor does it make sense that this is all about being anti-global warming. Or it couldn’t just be about continuing to burn fossil fuels at all costs, including war and Imperialism, can it? Lord knows it’s not about helping out the 99% with their household budgets.

Perhaps this is pre-election, political theater and the GOP knows it. According to many reports, like this one from ABCNews, “Congress Defunds Ban on Incandescent Light Bulbs but Doesn’t Quite Save Them“:

“But what many Republicans are celebrating as a win for individuals’ light-bulb-choosing freedom will probably not save the energy-guzzling bulbs from disappearing off store shelves.

“The industry has moved on,” said Larry Lauck, a spokesman for the American Lighting Association.

Lauck said U.S. light bulb manufacturers have already “retooled” their production lines to build more efficient bulbs, he said.”

Ms. Political Theater herself, Minnesota congresswoman Michele Bachmann, has famously harped on it by saying, ““The American people want less government intrusion into their lives, not more, and that includes staying out of their personal light bulb choices.”  Bachmann, who, as a member of the House, introduced a bill to roll back the incandescent ban. Of course, she did so without acknowledgement of her anti-stance on a woman’s right to choose something a lot more important than an energy wasting light bulb.

The U.S. Dept of Energy clearly spells out the energy savings if we get off incandescent bulbs. It’s such a no-brainer that even the political theater aspect can’t be all there is to an “official” Republican effort to stop it.

Or maybe they’re just old and want to go back to the past.

About Comcast’s 250GB Data Use “Cap”

My household's last three month data usage. We are a family of four with only three of us infrequently streaming TV (click for larger view)

Much has been written about Comcast’s 250GB data use “cap” and what it means for the future of internet-based TV. My biggest concern, expressed here in my post “Will Comcast crush internet innovation?“, is that their moves are intended solely to put up obstacles and barriers in front of any organization threatening their cable TV franchise.

Can’t blame them really. But the control they enjoy is far beyond what is reasonable. Of course, with the government pushing the Stop Online Privacy Act (SOPA), a measure opposed by numerous organizations including virtually every major technology company in the U.S. (with the glaring exception of any wireless carrier or ISP like Comcast or Time Warner), Comcast is less likely to do anything about their data usage caps.

Based on our family use of the internet — and that our streaming music and TV is only increasing — it is highly likely that we’ll bust through that artificial data usage ceiling in 2012. Then it will be interesting to see what we are forced to do to stay in compliance (probably just pay more?). 

The prospect of SOPA passing only emboldens a Comcast since their control will only accelerate. Do anything even remotely infringing under a SOPA law and Comcast could just cut off your internet account with only suspicion (and no due process) being their justification.

Like everyone implores you often, oppose this SOPA “blacklist” by standing up and pushing back. The Electronic Frontier Foundation (EFF) has this simple and fast way to tell you whom to contact in Congress.