It’s been quite awhile since I’ve had to call AT&T but I wanted to ask a question today since my wife is headed to Puerto Rico and was wondering if there was a roaming charge when she was in this unincorporated U.S. territory.
Calling in to customer service surprised me since I asked her, “Does AT&T charge roaming for mobile use in Puerto Rico?” but the rep wouldn’t answer until I gave her my name (since she could see my mobile number) and then the surprise: “What is your wireless access code?”
I had no idea what this was and she explained that we couldn’t do anything over the phone without it, or in-store if I didn’t have a government issued photo ID with me. I WAS JUST NEEDING AN ANSWER TO A SIMPLE QUESTION for God’s sake. But no matter, we were stuck so I hung up and figured “the Google” would satisfy my needs. [Read more…]