If you are a startup, small business, non-profit, or any organization that has employees demanding that their calls go to multiple phones since they’re traveling or remote, you owe it to yourself to look in to my new VoIP phone provider, Telzio. I continue to be blown away with how easy Telzio is to configure, use, and manage. Plus it is very affordable which I’ll tell you about in a moment.
MY POTS TO VOIP ADVENTURE
When the global economic crash occurred in 2008, one of our businesses dependent upon the home furnishings industry took a huge hit. Slashing costs became absolutely necessary and one of the easiest costs to lower was our plain-old-telephone-system (POTS) providers: AT&T long distance and our landline provider, CenturyLink (formerly Qwest).
After some due diligence I chose RingCentral (RC). I’m a geek and I personally set it all up. Unfortunately it took me about 50 hours to set up our internal phone system and fax machine, doing so with the help of RC’s only-somewhat-competent Philippines-based technical support. It was quite painful and taxed my technical skills to the limit, but we finally got it up-and-running.
As such I successfully brought our telephony costs down from $500-$600 per month to well under $170 per month. Those savings, along with a bunch of other cost-cutting measures we made, really helped us at a time when we had to fight to keep that business going like so many others had to do across our nation and the world.
Our home furnishings trend business is flourishing now, so why would I make a change to move away from RC?
Because making a change to equipment, or the plan, at RC is such a pain-in-the-ass, I just couldn’t go on. After investing 20-30 hours a few months ago with RC’s Philippines-based support folks to configure new VoIP phones we’d purchased so they actually WORKED, I was so mad that I wrote this Open Letter to Vlad Shmunis, CEO, RingCentral. He obviously read it and had someone on his team respond, so I finally got some help from a U.S.-based technical manager and everything was working.
But it was too little help, far too late to keep me as a customer.
WHY I DECIDED ON TELZIO
Knowing we were making a change for certain, I started analyzing every other VoIP provider that indicated they supported and encouraged small businesses to use their service. After looking at many options I set up a trial account at one that looked the most promising, Nextiva. To make a long story short they were just as complex and cost about the same (just under $170) so that wasn’t an option and I canceled the account.
Next I looked at Vonage business, Ooma business, and even buying a bunch of these Obi200 boxes and using Google Voice accounts (which I do personally with my personal Google Voice account and it works great…but this wasn’t a business-ready solution). In fact, I even thought about setting up my own open-source Asterisk phone/communication server in-house, but then I realized it would burn up far too much of my time.
There just wasn’t any sort of system I could find that was easy to set up and use, was simple to edit and reconfigure, and a breeze to upgrade and add phones to over time. As I looked at all of these systems and tried them out, I continued to think there had to be some startup somewhere who had solved the VoIP complexity and tear-your-hair-out frustrating use of a hosted telephone system.
Then I discovered Telzio.