One of the podcasts I listen to regularly is Security Now, a TWiT show. Every one of these shows (as well as many of the shows on the TWiT network) finds me learning a great deal that I use personally, for my company, or my own “Security Tip of the Week” on the Minnov8 Gang Podcast. To say I find Steve Gibson and Leo Laporte knowledgeable, trustworthy and reliable is an understatement — and I’ve taken to extending those feelings to their advertisers — since Leo continually touts the fact that he only supports advertisers he vets and actually uses.
But I think these guys either had a lapse when it comes to the VPN provider proXPN, or they have never signed up for a trial period with this vendor and then tried to cancel the account during that trial period (which I now suggest they have a TWiT staffer do for EVERY potential advertiser).
Making it hard to cancel is the oldest trick in the book to get some percentage of people to pay when you charge their credit card immediately and then make them jump through a bunch of hoops to cancel and get a refund. Here is what happened and why I strongly caution you to consider another vendor for your VPN services: [Read more...]