Comments for Connecting the Dots http://iconnectdots.com Guidance, Insight and Ideas in a Time of Accelerating Change Mon, 30 Apr 2012 15:24:56 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on STOP IT SEARS! by Michael D http://iconnectdots.com/2011/02/stop-it-sears.html/comment-page-1#comment-14025 Michael D Mon, 30 Apr 2012 15:24:56 +0000 http://iconnectdots.com/?p=3576#comment-14025 Good morning K, My name is Michael and I am a member of the Sears Social Media Support team. I would like to apologize for the multitude of telephone calls that you have received. We certainly do not want to upset you by calling repeatedly. I would also like to apologize for the difficulties you have encountered in trying to speak to one of our marketing representatives. If you would grant us the opportunity, my team is more than happy to assist you in resolving this matter. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the service was performed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (K) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon. Thank you, Michael D. Social Media Moderator Sears Social Media Support Good morning K,

My name is Michael and I am a member of the Sears Social Media Support team. I would like to apologize for the multitude of telephone calls that you have received. We certainly do not want to upset you by calling repeatedly. I would also like to apologize for the difficulties you have encountered in trying to speak to one of our marketing representatives. If you would grant us the opportunity, my team is more than happy to assist you in resolving this matter.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the service was performed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (K) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,

Michael D.
Social Media Moderator
Sears Social Media Support

]]> Comment on Why you should NOT buy Target’s TruTech brand by janie http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-14024 janie Mon, 30 Apr 2012 02:55:44 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-14024 Code for trutech tv for direct tv is emerson 10178 Code for trutech tv for direct tv is emerson 10178

]]> Comment on STOP IT SEARS! by K http://iconnectdots.com/2011/02/stop-it-sears.html/comment-page-1#comment-14023 K Mon, 30 Apr 2012 02:03:42 +0000 http://iconnectdots.com/?p=3576#comment-14023 Boy do I wish that I saw this email before I called for service. I WILL NEVER USE SEARS SERVICE AGAIN BECAUSE I AM BEING HARASSED BY THEIR MARKETING SERVICE 5 TIMES A DAY!!!! I register for the do not call list 2+ weeks ago and they are relentless and will not remove my # and will not stop calling. I tried to call their Marketing line back multiple times without getting a representative. I have NEVER had such a bad customer experience with any company post purchase in my life. This is illegal and very non customer focused. Its sad that a marketing company is the one causing Sears to lose customers! I think I might try to post one comment like this on as many sites as I have received phone calls. I think that is only fair! Boy do I wish that I saw this email before I called for service. I WILL NEVER USE SEARS SERVICE AGAIN BECAUSE I AM BEING HARASSED BY THEIR MARKETING SERVICE 5 TIMES A DAY!!!! I register for the do not call list 2+ weeks ago and they are relentless and will not remove my # and will not stop calling. I tried to call their Marketing line back multiple times without getting a representative. I have NEVER had such a bad customer experience with any company post purchase in my life. This is illegal and very non customer focused. Its sad that a marketing company is the one causing Sears to lose customers! I think I might try to post one comment like this on as many sites as I have received phone calls. I think that is only fair!

]]> Comment on Why you should NOT buy Target’s TruTech brand by Betty Fall http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-14020 Betty Fall Thu, 26 Apr 2012 20:18:51 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-14020 I'v spent 2 days attempting to locate an owners manual for a Truetech T2000D. Truetech says they did not manufacture this model and did not know who did. Target could not give me anyone to contact, and seemed rather put out that I had called them. None of the websites who advertise that they have ALL manuals had none. Any suggestions ?? I noticed in the blog folks are looking for replacement remotes for the T2000D. Ebay has a pretty good supply. What a way to run a business. Truetech probably made lots of loot contracting to make and supply Target. Target probably used the cheap products as a loss leader during sales and by way of that made money. Here we are, lots of unsatisfied buyers who cannot get our problem with the product concluded. Beam me up Scotty !!!!!!!!!!!!!!!!!! I’v spent 2 days attempting to locate an owners manual for a Truetech T2000D. Truetech says they
did not manufacture this model and did not know who did. Target could not give me anyone to
contact, and seemed rather put out that I had called them. None of the websites who advertise
that they have ALL manuals had none. Any suggestions ?? I noticed in the blog folks are looking for
replacement remotes for the T2000D. Ebay has a pretty good supply.

What a way to run a business. Truetech probably made lots of loot contracting to make and supply Target.
Target probably used the cheap products as a loss leader during sales and by way of that made
money. Here we are, lots of unsatisfied buyers who cannot get our problem with the product concluded.
Beam me up Scotty !!!!!!!!!!!!!!!!!!

]]> Comment on Why you should NOT buy Target’s TruTech brand by meg http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-14019 meg Thu, 26 Apr 2012 18:40:54 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-14019 BOY do I feel stupid! Have had a TruTech MP3 player probably 4 years that I got from Target. Have NEVER been able to use it to record on to listen later! Pull it out ever once in a while to see if my computer prowess has improved to a point that I could move a file from the computer to this device. Just now for the first time, looked it up on line for possible news of congenital defect. Guess I'll finally throw it where it belongs! :( BOY do I feel stupid! Have had a TruTech MP3 player probably 4 years that I got from Target. Have NEVER been able to use it to record on to listen later! Pull it out ever once in a while to see if my computer prowess has improved to a point that I could move a file from the computer to this device. Just now for the first time, looked it up on line for possible news of congenital defect. Guess I’ll finally throw it where it belongs! :(

]]> Comment on Experian’s Unethical & Misleading Marketing by Jennifer http://iconnectdots.com/2010/12/experians-unethical-misleading-marketing.html/comment-page-1#comment-14006 Jennifer Thu, 12 Apr 2012 19:21:02 +0000 http://iconnectdots.com/?p=3322#comment-14006 Experian robbed me today as well. $60. I asked yesterday if I would be charged anything and was told no, woke up this morning to a $60 charge on my account. They said they will refund me $17.95...ok what about the rest of the money you stole from me??? THIS IS THR WORST COMPANY EVER!!!! Experian robbed me today as well. $60. I asked yesterday if I would be charged anything and was told no, woke up this morning to a $60 charge on my account. They said they will refund me $17.95…ok what about the rest of the money you stole from me??? THIS IS THR WORST COMPANY EVER!!!!

]]> Comment on Why you should NOT buy Target’s TruTech brand by Erica http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-14002 Erica Tue, 10 Apr 2012 04:24:13 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-14002 Looking on replacement parts for Tru Tech. I have the DVD players for the car and the cords broke. I can't seem to find where to buy these parts. Thanks! Looking on replacement parts for Tru Tech. I have the DVD players for the car and the cords broke. I can’t seem to find where to buy these parts.

Thanks!

]]> Comment on Why you should NOT buy Target’s TruTech brand by Steve Borsch http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-13984 Steve Borsch Wed, 21 Mar 2012 02:29:48 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-13984 You know this is a blog and not a support forum, right? Also, this post is really old. Sorry, can't help you. You know this is a blog and not a support forum, right? Also, this post is really old. Sorry, can’t help you.

]]> Comment on Why you should NOT buy Target’s TruTech brand by Brynn Perry http://iconnectdots.com/2007/05/targets_trutech.html/comment-page-3#comment-13983 Brynn Perry Wed, 21 Mar 2012 01:46:36 +0000 http://iconnectdots.com.s11974.gridserver.com/2007/05/why-you-should-not-buy-targets-trutech-brand.html#comment-13983 I still have the Trutech T2000D and remote. And I need help with the picture settings. I hit something the other night and a whole bunch of settings popped up. In my attempt to exit out I must of changed something and now my screen looks like I zoomed in, and the black bars that were on top and bottom of the screen are gone. When I hit the menu button all I can change is the picture brightness, tint, etc. Is there another menu option to fix this so everything fits on my screen again? I've looked everywhere and I need help! I still have the Trutech T2000D and remote. And I need help with the picture settings. I hit something the other night and a whole bunch of settings popped up. In my attempt to exit out I must of changed something and now my screen looks like I zoomed in, and the black bars that were on top and bottom of the screen are gone. When I hit the menu button all I can change is the picture brightness, tint, etc. Is there another menu option to fix this so everything fits on my screen again? I’ve looked everywhere and I need help!

]]> Comment on STOP IT SEARS! by Colleen http://iconnectdots.com/2011/02/stop-it-sears.html/comment-page-1#comment-13980 Colleen Sun, 18 Mar 2012 19:45:05 +0000 http://iconnectdots.com/?p=3576#comment-13980 I purchased a new electric stove at Sears on March 11 and they delivered it on March 16; the problem was the plug was supposed to be a 4-prong but they had a 3 prong. At the time of purchase I hadn't looked to see which one I needed. (My bad). And I was told they were too busy today to come back and install it. I had gone into work extra early to avoid loss of time, rushed home to meet them at 8 am, after getting a call 15 minutes prior to delivery (after getting a voice mail the night before saying they would be here between 8:30-10:30 am). After work, I went back to Sears and traded the 3 prong for the 4 prong and was told by the salesman as I left; "there's an electric shock hazard". Thank you very much!! So, my new stove sits all w/e unusable. I tried to hook it up myself and burned a small area on the wall behind the stove when the sparks flew! Now I get to pay an electrician to come out and hook it up for me. Added expense and time away from work! The reason I'm responding is that I got a call from this number today too and the recording described it as a survey for customer service for different companies all over the world. I was not able to leave a message and they didn't ask me to take a survey. Thanks for the heads up as I don't plan to respond to any more calls from this number. I purchased a new electric stove at Sears on March 11 and they delivered it on March 16; the problem was the plug was supposed to be a 4-prong but they had a 3 prong. At the time of purchase I hadn’t looked to see which one I needed. (My bad). And I was told they were too busy today to come back and install it. I had gone into work extra early to avoid loss of time, rushed home to meet them at 8 am, after getting a call 15 minutes prior to delivery (after getting a voice mail the night before saying they would be here between 8:30-10:30 am). After work, I went back to Sears and traded the 3 prong for the 4 prong and was told by the salesman as I left; “there’s an electric shock hazard”. Thank you very much!! So, my new stove sits all w/e unusable. I tried to hook it up myself and burned a small area on the wall behind the stove when the sparks flew! Now I get to pay an electrician to come out and hook it up for me. Added expense and time away from work! The reason I’m responding is that I got a call from this number today too and the recording described it as a survey for customer service for different companies all over the world. I was not able to leave a message and they didn’t ask me to take a survey. Thanks for the heads up as I don’t plan to respond to any more calls from this number.

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