Comments for Connecting the Dots

Comment on Google Locks Me Out Gmail. Seriously? by Steve Borsch

Steve Borsch — Tue, 22 May 2012 11:58:32 +0000

Funny. I’ve been thinking about going back to Morse code!

Comment on Google Locks Me Out Gmail. Seriously? by Lief Larson

Lief Larson — Tue, 22 May 2012 11:29:30 +0000

That’s why I never started using email. It’s just too new of a technology. I’m betting mIRC is the way of the future.

Comment on Experian’s Unethical & Misleading Marketing by Steve Borsch

Steve Borsch — Thu, 17 May 2012 14:33:42 +0000

The FTC complaint is always a great option. Most of these services are not necessarily a scam per se, but rather set up to take advantage of the less-than-tech-savvy among us.

Comment on Experian’s Unethical & Misleading Marketing by Nancy MacFarlane

Nancy MacFarlane — Wed, 16 May 2012 18:32:41 +0000

Obviously I am not the only person who is upset with FreeCreditReport.com. I was billed for $31.95 for a FREE report. Their advertising is all over the TV which, as far as I am concerned, is false advertising. As I kept explaining to both a customer rep and her supervisor, $31.95 is not FREE. I have tried to contact Douglas Sash with no luck. Does he even exist? Does anyone know who in a position of power can be contacted. The FTC? As you can see, my red hair is standing on end!

Comment on STOP IT SEARS! by Michael D

Michael D — Mon, 30 Apr 2012 15:24:56 +0000

Good morning K,

My name is Michael and I am a member of the Sears Social Media Support team. I would like to apologize for the multitude of telephone calls that you have received. We certainly do not want to upset you by calling repeatedly. I would also like to apologize for the difficulties you have encountered in trying to speak to one of our marketing representatives. If you would grant us the opportunity, my team is more than happy to assist you in resolving this matter.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the service was performed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (K) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,

Michael D.
Social Media Moderator
Sears Social Media Support

Comment on Why you should NOT buy Target’s TruTech brand by janie

janie — Mon, 30 Apr 2012 02:55:44 +0000

Code for trutech tv for direct tv is emerson 10178

Comment on STOP IT SEARS! by K

Mon, 30 Apr 2012 02:03:42 +0000

Boy do I wish that I saw this email before I called for service. I WILL NEVER USE SEARS SERVICE AGAIN BECAUSE I AM BEING HARASSED BY THEIR MARKETING SERVICE 5 TIMES A DAY!!!! I register for the do not call list 2+ weeks ago and they are relentless and will not remove my # and will not stop calling. I tried to call their Marketing line back multiple times without getting a representative. I have NEVER had such a bad customer experience with any company post purchase in my life. This is illegal and very non customer focused. Its sad that a marketing company is the one causing Sears to lose customers! I think I might try to post one comment like this on as many sites as I have received phone calls. I think that is only fair!

Comment on Why you should NOT buy Target’s TruTech brand by Betty Fall

Betty Fall — Thu, 26 Apr 2012 20:18:51 +0000

I’v spent 2 days attempting to locate an owners manual for a Truetech T2000D. Truetech says they
did not manufacture this model and did not know who did. Target could not give me anyone to
contact, and seemed rather put out that I had called them. None of the websites who advertise
that they have ALL manuals had none. Any suggestions ?? I noticed in the blog folks are looking for
replacement remotes for the T2000D. Ebay has a pretty good supply.

What a way to run a business. Truetech probably made lots of loot contracting to make and supply Target.
Target probably used the cheap products as a loss leader during sales and by way of that made
money. Here we are, lots of unsatisfied buyers who cannot get our problem with the product concluded.
Beam me up Scotty !!!!!!!!!!!!!!!!!!

Comment on Why you should NOT buy Target’s TruTech brand by meg

meg — Thu, 26 Apr 2012 18:40:54 +0000

BOY do I feel stupid! Have had a TruTech MP3 player probably 4 years that I got from Target. Have NEVER been able to use it to record on to listen later! Pull it out ever once in a while to see if my computer prowess has improved to a point that I could move a file from the computer to this device. Just now for the first time, looked it up on line for possible news of congenital defect. Guess I’ll finally throw it where it belongs!

Comment on Experian’s Unethical & Misleading Marketing by Jennifer

Jennifer — Thu, 12 Apr 2012 19:21:02 +0000

Experian robbed me today as well. $60. I asked yesterday if I would be charged anything and was told no, woke up this morning to a $60 charge on my account. They said they will refund me $17.95…ok what about the rest of the money you stole from me??? THIS IS THR WORST COMPANY EVER!!!!