As a RingCentral (RC) customer since May of 2010, we have enjoyed your service and its capabilities. After my initial 40-50 hours of working with your Philippines-based support folks (yes, it was that painful to setup), we finally got everything up and functioning with our two lines (using Cisco analog telephone adapters), our 800#, fax line, and extensions. It has worked quite well ever since and we’ve evangelized RC to many clients and friends, many of whom have signed up with your service.
But man…is it ever hard to upgrade! Though we have had few issues with RC and little need to contact tech support, dealing with your folks in the Philippines is virtually impossible when it comes to upgrading our service or buying new phones!