Forced to sign up for Microsoft Passport
I rarely get unusually agitated with most companies products or services. It’s fairly easy for me to understand what they’re trying to do, see the motivation behind something and therefore find ways around what I find objectionable.
Just hooked up the XBox 360 we bought last night and setup XBox Live. During the 360 setup process, Microsoft forced me to set up a Microsoft Passport account in order to proceed. With an 11 year old eagerly anticipating its hookup, what do you think I did?
Passport occasionally hires other companies to provide limited services on our behalf, such as answering customer support inquiries or performing statistical analyses of our services. Passport will only provide these companies with those pieces of your personal information needed to deliver the services, and the companies and their employees are prohibited from using that personal information for any other purpose.
To do what? Perform analytics on game play, games purchased? What’s loaded on the XBox when we’re using it as a media center? Mapping data from the XBox matching it to my credit card information? In any event, I’m growing weary of trading all my data, clickstream, purchases and other attention information without knowing what it’s being used for by a company.
Microsoft claims to be a member of Truste (the non-profit privacy organization) but I can find little on Truste’s web site about our pals in Redmond. So you and I have no clue about what they’re doing with our data.
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About Steve Borsch
Strategist. Learner. Idea Guy. Salesman. Connector of Dots. Friend. Husband & Dad. CEO. Janitor. More here.
Connecting the Dots Podcast
Podcasting hit the mainstream in July of 2005 when Apple added podcast show support within iTunes. I'd seen this coming so started podcasting in May of 2005 and kept going until August of 2007. Unfortunately was never 'discovered' by national broadcasters, but made a delightfully large number of connections with people all over the world because of these shows. Click here to view the archive of my podcast posts.
I can’t speak for Microsoft, but I can say they take privacy very seriously. Every team is required to undergo privacy training and so I have had to sit in a conference room and have a lawyer explain this stuff to me. We were informed that if we ever wanted to use data we collect we must spell it out specifically how we intended to use it or include language like this in our privacy statement. They made it clear it would be a firing offense to do otherwise. They also heavily encouraged us to consider ways to aggregate the data together so that there was no personally identifable information.