Like so many others, I’m fed up with Comcast/Xfinity and am constantly seeking developments that will allow me to cut-the-cord and do away with cable TV.
Comcast in the Twin Cities of Minneapolis/St. Paul acquired TimeWarner’s Roadrunner service. Here in my hometown of Eden Prairie, Comcast claims a “legacy millstone” hangs around their necks and that’s why their HD DVR interface is so horrifically bad. I’ve talked to Comcast technicians, VPs in the business group, and cable analysts and all say that, “It will change at some point soon.” I’ve been hearing that now for three years.
I’ve been looking at my bill and decided to go out and buy my own DOCSIS 3 modem for the Comcast internet service. Instead of paying $7/month, I bought it for $109 and my connection is about 25% faster! Think Comcast would’ve notified me and encouraged me to upgrade months ago? Nope.
Besides the HD DVR interface being so horrible, the ‘Comcast On Demand” service is a joke (from an interface standpoint…the content play fine once you get to it). Turns out that HD TV content is buried within nested categories which means it’s tough to find and tougher to find again once you want to watch something. Since Comcast has invested heavily in three new data centers for this service, one would think they’d spend some time in the human interface that THEIR CUSTOMERS TOUCH, wouldn’t you? [Read more…]