Cox: Want to add a service online? Not a problem. Delete an Add-on or Service online? You MUST call them!!
I have to admit that I get irrationally angry when a major internet service provider like Cox does not allow true and complete management of one’s internet service online.
It’s easy to add a Cox service in my account, like I did when our son’s internet use threatened to push us over our 1 terabyte “cap” on our internet use (1 terabyte = 1,024 GBs). So I chose Cox’s “add-on” of 500GBs additional data. Doing so ensured I wouldn’t have to pay their $10 per 50GBs overage cost.
We were on a run-rate to be closer to 1,400 GBs and it was much cheaper to pay the add-on cost of $29.99 for 500 GBs, instead of the $75 it would have cost as an overage for the possible 376 GBs additional data we would likely have used.
But now that our son has moved to Santa Monica for a job, our data use has plummeted and is well under that 1 terabyte ceiling.
So this morning I went online to Cox and discovered — just like Comcast did in the State of Minnesota we left last June — the only way to cancel or remove an add-on or service is … you guessed it … to call a human in their respective billing departments.
Yes, I know this is so they have an opportunity to convince us to keep the service or add-on. To have a chance to upsell us on new services. BUT I AM SICK OF THE GAME and just want to do what I do with my Schwab brokerage accounts, Wells Fargo banking accounts, and the myriad of other services I use that “get it” when it comes to allowing FULL MANAGEMENT OF ONE’S ACCOUNT ONLINE.
So Cox, Comcast and others … quit the bullshit games and pretend like you understand the internet, the web, and how it works. All you do is piss off people like me who see right through your veiled attempts.
About Steve Borsch
Strategist. Learner. Idea Guy. Salesman. Connector of Dots. Friend. Husband & Dad. CEO. Janitor. More here.
Connecting the Dots Podcast
Podcasting hit the mainstream in July of 2005 when Apple added podcast show support within iTunes. I'd seen this coming so started podcasting in May of 2005 and kept going until August of 2007. Unfortunately was never 'discovered' by national broadcasters, but made a delightfully large number of connections with people all over the world because of these shows. Click here to view the archive of my podcast posts.
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