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My Honda Clarity Died … Again!

As family and friends have asked me again and again about what’s up with my Honda Clarity, I thought I’d do yet another an update.

Last Friday afternoon I hopped in to my car to run errands after not having driven the car for two days (I’m heads-down on a project so didn’t go anywhere). Pushing the Power On button did … nothing. “Oh shit!” I thought, “the Clarity is dead again!

So for the second time in the month of September, I contacted Honda Roadside Assistance and they dispatched a tow truck to give me a jump. As it was nearly 5pm the dealer, Rancho Santa Margarita Honda, couldn’t see the car until Monday. It is now Tuesday afternoon and they need to order a part (the “battery charge monitoring system”) and will keep the vehicle until Wednesday.

This is getting ridiculous. My wife won’t drive the car after our first incident, and now I don’t trust the car being able to start if it sits for more than a day. Also, my confidence in the dealership is low, as-is my belief in American Honda doing the right thing and fixing this car.

I’m doing three things to go forward:

  1. Working with Honda Customer Support who has assigned a Regional Case Manager so we’ll see if that individual can finally be effective and take some action.
  2. Contacted Tesla to see what they’d give me for a trade-in on the Clarity for a Model 3 Long Range.
  3. Contacted the Ana Brown, Customer Relations Manager at American Honda Motor Company, Inc.

So we’ll see what happens next.

 

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About Steve Borsch

Strategist. Learner. Idea Guy. Salesman. Connector of Dots. Friend. Husband & Dad. CEO. Janitor. More here.

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